Verzendbeleid
At Never Lie, we do our utmost to deliver your order as quickly, carefully, and safely as possible. Below you will find all the information about our shipping policy.
1. Processing Time
Orders are processed within 1 to 2 business days after payment has been successfully received.
During busy periods, such as holidays, sales, or special promotions, processing may take slightly longer.
2. Shipping within the Netherlands
- Estimated delivery time: 3 to 21 business days.
- All orders are shipped with a Track & Trace code, allowing you to easily track your package.
3. International Shipping
We also ship to Belgium, Germany, and other countries within the European Union.
- Estimated delivery time: 3 to 21 business days.
- Shipping costs are automatically calculated during checkout.
4. Delays
Although we work with reliable carriers, delays may occur in exceptional circumstances due to factors such as customs inspections, extreme weather conditions, holidays, or other circumstances beyond our control.
We appreciate your understanding.
5. Order Not Received
Have you not received your order within the expected delivery time? Please contact us within 21 days of the shipping date at:
We will investigate the situation and assist you as quickly as possible.
6. Damaged or Missing Items
Please check your order immediately upon receipt.
Is an item missing or has a product arrived damaged? Please contact us within 48 hours of receiving your order at:
Please include your order number and, if possible, photos of the damage or packaging. This will help us provide you with a suitable solution as quickly as possible.