Refund policy

Return Policy

We offer a 14-day return policy. This means you have 14 days after receiving your order to request a return.

To be eligible for a return, the item must be in the same condition as when you received it: unworn, unused, with the original tags attached, and in the original packaging. You will also need proof of purchase or an order confirmation.

To request a return, please contact us at neverlie.info@gmail.com. Once your return request has been approved, we will provide you with the return address and further instructions for returning your order.

Unfortunately, items returned without a prior return request cannot be accepted.

If you have any questions about returns, you can always contact us at neverlie.info@gmail.com.

Damages and Issues

Please inspect your order immediately upon receipt. If an item is damaged, defective, or you received the wrong product, please contact us as soon as possible at neverlie.info@gmail.com, so that we can assess the issue and provide an appropriate solution.

Exceptions to Returns

The following items cannot be returned:

  • Personalized or custom-made products.
  • Perishable goods (such as food, flowers, or plants).
  • Personal care items that cannot be returned for hygiene reasons.
  • Hazardous materials, flammable liquids, or gases.
  • Sale items and gift cards.

Do you have questions about a specific item? Please contact us at neverlie.info@gmail.com.

Exchanges

Would you like to receive a different item? The quickest way is to return the current item. Once the return has been accepted, you can place a new order.

Statutory Right of Withdrawal (EU)

When your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days without giving a reason.

The item must be in the same condition as when you received it: unworn, unused, with the tags attached, and in the original packaging. Proof of purchase or an order confirmation is required.

Refunds

Once we have received and inspected your return, we will inform you whether your refund has been approved.

If approved, the purchase amount will be refunded within 10 business days using the same payment method used to pay for the order. Please note that your bank or credit card company may require several additional business days to process the refund.

If you have not received your refund 15 business days after your return was approved, please contact us at neverlie.info@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at neverlie.info@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at neverlie.info@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at neverlie.info@gmail.com.